There I am being seated at the Geek Squad counter at the Coquitlam Best Buy. I'm waiting to pick up my PC that was loaded with Norton 360 and figuring out a problem with a content blocker. The salesman is scratching down numbers attempting to sell a couple besides me 3 computers for their kids for Christmas.

Ok Sir - he says. So you're looking at this total $89 for Norton 360 $20 for recovery discs x 3, as well as $30 each for a 2 year warranty package. So that is $90 TOTAL for the 2 years extended warranty which will cover All Three Computer systems.

$30? Excuse me? Did I hear that right?

I lean in a bit more in order to hear the pitch as well. He repeats the figures again the wife who is calculating all of the totals and repeats $30 x 3 for a two year extended warranty for all three computers.

What is it? I disrupt the sales pitch.

Pardon me, sorry to interrupt, but did I just hear you state that a two year extended warranty is $30?

Yes that is correct he says. My manager approved that.

Really? I say. Do you mean the very same lady that just charged me $190 for a 3 year warranty?

I call the lady over and show her my bill. What type of business are you individuals running here? I say.

So let me get this straight... a 2 year warranty for THREE computer systems is $90 and a 3 year warranty for ONE computer system is $190?

I ask to speak with the General Manager and the lady leaves for around 15 minutes.

She comes back and says that the General Manager has offered me a 50% discount on my warranty package. I ask to talk to him personally and she has disappeared for an additional 10 minutes. By this time I'm thinking to myself, these people are total scammers.

The General Manager comes over and I put out my hand to shake his hand and he looks at me with this stern look and draws an Arnold Schwarzenegger "HE MAN" grip and nearly crushes my hand. He takes this really stern pose like we're going to have a "scrap" or something like that.

What is this - intimidation tactics at the "Coquitlam Best Buy" - I'm thinking?

He proceeds to offer me a $50 refund and gets into this volume purchasing phrase and explains to me that if I buy 3 PCs I will get this type of discount too. By this time - I'm thinking to myself, these guys are total cons. And So I go up to the checkout to re-crunch the figures in my head to try and figure what has just been down.

I call the General Manager over again and say - Did I hear you just offer me $50 off when you're Manager just offered me 50% discount?

$50.....50% - I must have gotten the figures mixed-up he says.

I don't think so. I ask for a full refund. All I could say is BUYER BEWARE!! If I hadn't witnessed it myself I would have never believed it could happen for real.

What I believe to be the case is that the sales managers are taught to eye up the purchaser - look at their clothing, their shoes as well as their jewelry to find out what they feel they can scam for each deal and what they can get away with. Apparently at the "Coquitlam Best Buy" - a 2 year warranty can go for as little as $30 if you're a couple purchasing 3 PCs and if you're a business man putting on a Rolex, you are likely to pay $190 for 3 years. WOW!

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